Primary Inbox
ShipStable · Support
Get help when you need it.
Pick the lane that fits your question — product help, assistant follow-ups, or privacy and policy requests. We read every email.
Product Help
Account, billing, and product questions
Use this lane for onboarding help, account issues, billing questions, or anything blocking your setup.
Assistant Followup
Escalate a question the AI assistant could not answer
Use this lane when the on-site Q&A cannot answer your question or you need a human follow-up.
Privacy & Policy
Data, policy, and legal questions
Use this lane for privacy requests, data deletion, policy clarification, or terms questions.
Escalation context
What to include when you escalate
- The question you already tried with the on-site assistant.
- Your device or browser context.
- What you expected to happen.
- What actually happened.
- Any screenshot, screen recording, or error text you can share.
Related Policies
Privacy and data handling
For details on how ShipStable handles your data, review the linked policies below.